Notification channels
MATO D2D may communicate through in-app notification center, email, SMS, WhatsApp, push notification, phone call, or support ticket depending on the passenger preference, provider availability, and importance of the update.
Legal Readiness
Notification Policy
Email, WhatsApp, SMS, push, and in-app notification rules for booking, boarding, journey, arrival, support, wallet, and offers.
MATO D2D policy framework
This page explains the passenger, platform, payment, privacy, and journey rules that apply while using MATO D2D services.
Journey notifications
Journey notifications may include booking confirmed, journey reminder, boarding started, boarding confirmed, bus departed, delay alert, ETA changed, approaching destination, journey completed, rescue update, and cancellation update.
Account and wallet notifications
Account and wallet notifications may include login alert, password action, recharge status, refund status, compensation credit, loyalty reward, shared wallet action, suspicious activity, or support update.
Read and history controls
The passenger notification center may show read/unread status, timestamp, notification type, journey reference, delete action, and notification history where available.
Promotional notifications
Promotional notifications may include offers, membership benefits, referral rewards, route launches, and waitlist updates. Passengers may manage preferences for non-essential promotional communication where available.
Delivery limitation
Notification delivery may fail or be delayed due to provider outages, network issues, incorrect contact details, spam filters, user device settings, template approval, or platform restrictions.