Customer Support

Email

Detailed support requests and refunds

Launch connection ready

Use the official MATO D2D support contact for journey, ticket, route, refund, partnership, or passenger assistance.

Official support email

Connected to the MATO D2D passenger support workflow.

Refund request flow

Connected to the MATO D2D passenger support workflow.

Complaint ticketing

Connected to the MATO D2D passenger support workflow.

Response SLA

Connected to the MATO D2D passenger support workflow.